Last Updated: December 2024
At Uniq Shop, we believe premium Apple accessories deserve premium customer service. Just as we protect your devices with our high-quality cases and accessories, we protect your shopping satisfaction with our comprehensive shipping and returns policies.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods & Delivery Times
Standard Shipping
Cost: $12.95
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after shipment
Free Shipping
Cost: Free for orders over $50
Carrier: EMS
Delivery Time: 15-25 business days after shipment
International Shipping
We ship globally to most countries worldwide. Please note that we do not ship to remote areas in Asia and some other remote locations. International customers are responsible for any customs duties, taxes, or import fees that may apply.
Returns & Exchanges Policy
15-Day Return Window
Returns accepted within 15 days of delivery
Free Exchanges
No additional shipping fees for exchanges
Full Refunds
Original payment method refunds within 14 business days
Global Coverage
Available for all international shipments
Return & Exchange Process
1 Initiate Your Request
Contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
2 Receive Return Authorization
We’ll email you a Return Authorization Number and detailed shipping instructions within 24-48 hours. Please do not ship items without this authorization.
3 Package Your Items
Include all original packaging, accessories, and the item in its original condition. For AirPods Cases and iPhone Cases, ensure all protective films are intact.
4 Ship to Our Headquarters
Send your return package to:
Uniq Shop Returns
2600 State Street
Detroit, US 48208
Please include your Return Authorization Number on the shipping label.
5 Processing & Resolution
Once received, we’ll inspect your items within 3-5 business days and process your exchange or refund according to your preference.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Uniq Shop Customer Care Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Product(s) to Return: [Product Name(s)]
Reason for Return: [Please specify – Size, Color, Defective, Changed Mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Contact Phone: [Your Phone Number]
I understand that items must be in original condition with all packaging intact.
Thank you for your assistance,
[Your Full Name]
Refund Timeline & Methods
Refund Processing
Once we receive and inspect your return, we’ll process your refund within 3-5 business days.
Refund Methods & Timing
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 7-14 business days to appear on your statement |
| PayPal | 3-5 business days to reflect in your PayPal account |
Note: Original shipping costs are non-refundable unless the return is due to our error. Exchange shipping is always free. The timing of when your refund posts to your account depends on your financial institution’s processing times. International refunds may take additional time to process through cross-border payment systems.
Conditions & Non-Returnable Items
Return Conditions
- Items must be unused and in original condition
- All original packaging and accessories must be included
- Protective films on cases and screen protectors must be intact
- Items must be returned within 15 days of delivery
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged unless defective:
- AirPods Cases that have been installed or used
- Opened Screen Protectors from iPad Cases and iPhone Cases categories
- Custom or Personalized Items from our Bestsellers or Bundle & Save collections
- Products with Removed Protective Films from any accessory category
Defective items are covered under our warranty and will be replaced at no charge.
Exchange Policy
We offer free exchanges for:
- Size or color changes for iPhone 14 Series, iPhone 15 Series, and iPhone 16 Pro Max cases
- Different models within the same product category (iPad Air to iPad Mini cases, etc.)
- Defective items from our Accessories, Charging, or Apple Watch collections
Exchange shipping is always free, and we’ll include a prepaid return label for your convenience.
Need Assistance?
Our customer care team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
Global Support: Available for all shipping regions worldwide (excluding remote areas in Asia)
Protect your style. Protect your devices. Protect your satisfaction.
Experience Uniq.